1. Information We Collect
We collect information that you provide directly, such as your name, business contact details, payment information, and account settings.
When you upload or sync contact lists, we process the phone numbers and related information you provide about your customers, such as names, consent status, tags, and engagement activity.
We also collect technical information when you visit our site or use the Platform, including IP address, device and browser type, approximate location, and usage data.
2. How We Use Information
We use personal information to:
- Provide, maintain, and improve the Platform and Services.
- Send transactional messages such as account notices, billing updates, and service alerts.
- Help you manage your campaigns, understand performance, and optimize your text marketing.
- Monitor and enforce compliance with these policies and with carrier and regulatory requirements.
- Protect the security and integrity of our systems and our customers.
3. Your Customers' Information
You decide what contact information to upload into the Platform and how to use it within the Services. We process that information only on your documented instructions.
You are responsible for having a valid legal basis to use your customers' information and for honoring their privacy choices.
4. Sharing and Disclosure
We do not sell contact lists, phone numbers, or message content. We may share information with vendors, professional advisors, or authorities when required by law.
Mobile opt-in information and phone numbers collected for SMS consent will not be shared with or sold to third parties or affiliates for their marketing or promotional purposes. Text message originator opt-in data and consent are never shared with any third parties, except for service providers strictly necessary to deliver the messages you requested.
5. Data Retention
We keep personal information for as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce our agreements.
6. Security
We use technical and organizational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, or access.
7. Your Choices
You can update certain account information directly from your settings page. Depending on your location, you may have rights to request access to or deletion of data.
8. Children
The Services are not directed to individuals under the age of thirteen.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date.
